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ORDERING FAQ |
Ordering Information
1. Shipping
2. Return Shipment
3. Rights
4. Tax-Exempt
5. Order Status
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| 1. |
What is the cost for shipping, how long will it take to arrive, and can I rush my order?
DOMESTIC SHIPPING:
Standard Shipping
For 1 DVD, add $3.00 for shipping and handling. Add $0.50 for each additional DVD ordered. Please allow 7-10 business days for your order to arrive.
Priority
For 1 DVD, add $7.00 for shipping and handling. Add $0.75 for each additional DVD ordered. Please allow 2-3 business days for your order to arrive.
Express
For 1 DVD, add $21.00 for shipping and handling. Add $1.25 for each additional DVD ordered. Your order will arrive overnight in most locations.
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INTERNATIONAL SHIPPING:
International Ecomomy
For 1 DVDs, add $4.00 for shipping and handling. Add $0.50 for each additional DVD ordered. Please allow 7-15 business days for your order to arrive.
International Priority Air
For 1 DVD, add $11.45 for shipping and handling. Add $2.00 for each additional DVD ordered. Please allow 6-10 business days for your order to arrive.
International Express Air
For 1 DVD, add $28.95 for shipping and handling. Add $3.00 for each additional DVD ordered. Please allow 3-5 business days for your order to arrive. |
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| 2. |
How do I return a shipment?
Should you need to return a shipment, you can use the pre-printed return label enclosed in the shipment’s packing list. If you cannot find the label, please return your shipment to
Shipment Return
Perennial Pictures Film Corporation
2102 East 52nd Street - Suite B
Indianapolis, IN 46205-1497
We guarantee complete customer satisfaction. Our generous return policy allows you to return any purchases within 30 days in good condition for full credit, excluding shipping and handling. Please note that customers are responsible for paying shipping charges on returned items.
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| 3. |
Do the DVDs include public performance and closed-circuit rights?
Yes, all the DVDs come with public performance and closed-circuit broadcast rights.
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Can I order DVDs with my tax-exempt number?
We only collect tax on sales from the state of Indiana. If you are ordering from Indiana and you are tax-exempt, you may order by mail, by fax or online.
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To mail or fax a tax-exempt order, you can print out our Order Form (.pdf) and mail or fax it with a copy of your tax-exempt certificate to Perennial Pictures.
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Mail Order Department
Perennial Pictures Film Corporation
2102 East 52nd Street
Indianapolis, IN 46205-1497
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FAX Number: 1-317-257-2166 |
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How do I learn the status of an order I have made online?
Please contact us by email at CustomerService@perennialpictures.com if you have any questions. We will respond promptly. |
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Still have a question? Please email us at CustomerService@perennialpictures.com or call 1-317-253-1519 |
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